Telstra Health launches residential aged care app

Digital health company Telstra Health has unveiled its latest mobile app for residential aged care.

According to a press statement, the CareKeeper app enables staff to view, capture, and document care by a resident’s side in real-time through a mobile device. 

It is integrated with Telstra Health’s Clinical Manager software so providers can have one source of truth, reduce data duplication, and maintain their unique chart types.

The app is hosted on the Microsoft Azure cloud and features security capabilities like role-based access, unique log-in credentials, and automatic log out.


Based on the latest government census of the aged care workforce, half of Australia’s personal care workers are aged 40 and younger. Their generation, said Michael Donnelly, head of Aged and Disability at Telstra Health, is expecting innovative solutions, and that is why the company has worked with them to ensure a positive user experience with its new mobile offering.

One of CareKeeper’s key benefits, according to Telstra Health, is its icon-based design that enables staff to easily identify tasks that must be completed in required time frames while at the residents’ side. 

As documentation is done in real-time at the point of care, staff will be able to spend less time on their stations and more time with residents. CareKeeper’s intuitive design also makes documentation easy and quick, the company claims. 


Early this year, Telstra Health upgraded its HealthNow mobile app to enable users to download and share their COVID-19 digital certificates. The app is one of the two apps in Australia that provides access to the government’s My Health Record platform.

In August last year, Telstra Health collaborated with Hayylo, a client communication platform provider, for care recipient and community communication. They have combined Hayylo’s communication platform and mobile apps with Telstra Health’s system, offering an integrated solution that enables convenient and transparent ways to self-service information on schedules, visit details, requests, care notes, statements and budget use.

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